Refund Policy

At CCTV Surveillance Cameras, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be provided for products and services purchased through our business.

Please read this policy carefully before making a purchase or booking our installation services.

1. Service Refunds

Refunds for CCTV installation services may be considered only under the following situations:

  • Duplicate payment made by the customer
  • Service could not be delivered due to our inability to provide installation
  • Incorrect billing amount charged
  • Order cancellation approved before installation work begins

Refund requests must be submitted within 7 days of payment.

2. Non-Refundable Situations

Refunds may not be provided for:

  • Completed CCTV installation services
  • Change of mind after installation confirmation
  • Customer cancellation after installation work has started
  • Improper handling or misuse of CCTV products
  • Internet or power issues unrelated to our service
  • Custom-configured surveillance systems
  • Labor or installation charges already completed

3. Product Refunds

Products supplied by third-party brands may be subject to manufacturer warranty and return conditions.

Refund eligibility depends on:

  • Product condition
  • Warranty status
  • Inspection approval
  • Manufacturer policies

Opened, damaged, used, or physically altered products may not qualify for refunds.

4. Cancellation Policy

Customers may request order cancellation before product dispatch or installation scheduling.

Cancellation requests made after installation scheduling or product dispatch may incur handling or transportation charges.

5. Refund Processing Time

Approved refunds are generally processed within 7–10 business days through the original payment method.

Processing time may vary depending on banking or payment gateway procedures.

6. Inspection and Approval

All refund requests are subject to inspection and approval by our support team.

We reserve the right to reject refund requests that do not meet the conditions mentioned in this policy.

7. Third-Party Products

Certain CCTV products, accessories, or software may be covered under separate manufacturer warranty policies.

Customers may be required to contact the respective manufacturer or authorized service center for warranty claims.

8. Contact for Refund Requests

CCTV Surveillance Cameras

Address:
No 9, Shop No 3, Max City Centre TP Lane,
Sadar Patrappa Rd, Bengaluru, Karnataka 560002

Phone:
063612 64243

Website:
https://cctvsurveillancecameras.in/