Return Policy

CCTV Surveillance Cameras aims to provide reliable CCTV products and professional installation services. Please read our Return Policy carefully before purchasing products or booking services.

1. Eligible Returns

Returns may be accepted under the following conditions:

  • Wrong product delivered
  • Product received in damaged condition
  • Defective product received
  • Missing accessories or components

Customers must notify us within 48 hours of receiving the product.

2. Return Conditions

To qualify for a return, products must:

  • Be unused and in original condition
  • Include original packaging
  • Include accessories, manuals, and invoices
  • Not show signs of physical damage caused after delivery
  • Be returned within the approved return period

3. Non-Returnable Items

The following products or services may not be eligible for return:

  • Installed CCTV equipment
  • Used or activated products
  • Custom-configured surveillance systems
  • Damaged products due to improper handling
  • Products without original packaging
  • Software or digitally configured products
  • Installation and labor services already completed

4. Return Inspection Process

All returned products will be inspected before approval.

If the return is approved, we may offer:

  • Replacement product
  • Repair service
  • Store credit
  • Refund (where applicable)

Approval depends on product condition and warranty eligibility.

5. Return Shipping

Customers may be responsible for return transportation or courier charges unless the return is due to:

  • Incorrect product delivery
  • Manufacturing defect
  • Damage during delivery

6. Damaged or Defective Products

If a product is found defective after inspection, customers may receive:

  • Product replacement
  • Warranty repair
  • Manufacturer service support

The resolution depends on product availability and manufacturer policies.

7. Installation-Related Returns

Once CCTV installation work has been completed, products used during installation may not qualify for return unless there is a verified technical issue covered under warranty.

8. Return Request Process

To request a return, customers should provide:

  • Invoice or payment proof
  • Product details
  • Issue description
  • Images or videos (if applicable)

Our support team will review the request and provide further instructions.

9. Contact for Return Support

For return-related assistance, contact:

CCTV Surveillance Cameras

Address:
No 9, Shop No 3, Max City Centre TP Lane,
Sadar Patrappa Rd, Bengaluru, Karnataka 560002

Phone:
063612 64243

Website:
cctvsurveillancecameras.in